FAQ's
Processing & Shipping:
Do you offer expedited shipping?
- Yes, we offer expedited shipping for all orders. Please note that expedited shipping differs from processing upgrades and does not upgrade your processing time.
Do you offer processing upgrades?
- Yes, we offer processing upgrades for all orders accordingly to our availability. Please contact us prior to placing an order with a processing upgrade to ensure we can accommodate your request to upgrade your order. We reserve the right to cancel orders placed with processing upgrades without prior approval. Please use our contact form or email us at AGDesigns2024@yahoo.com.
When can I expect my order to arrive?
- Our standard processing time is 1-2 weeks for all orders excluding custom orders and pre-order items. This processing time does not include weekends. Ready to ship (RTS) items will ship within 1-2 business days. Please check our home page for updates on our processing time as this time frame is subject to change at any time, without notice, according to our order volume.
How long does shipping take?
- Standard U.S. shipping can take anywhere from 3-7 business days, and 5-10 business days during the Holidays.
Do you offer custom orders?
- Yes, custom orders are always welcomed. Additional fee's will incur for all custom orders. Please contact us for a quote at AGDesigns2024@yahoo.com or fill out a contact form.
Do you offer refunds?
- Due to the nature of custom made items, and the inability to restock these items, all sales are FINAL. If there has been a mistake or if you have received the wrong item, please contact us within 24 hours of delivery to rectify the issue. Please be prepared to send proof of damaged or incorrect items.
Safety Concerns & Warnings:
- Adult supervision is required at all times. Many of our items contain small pieces that pose a choking hazard to pets and children. AGDesigns2024 cannot be held responsible for any injury or accident that follows with the misuse of any of our items. By purchasing our items, you are acknowledging and agreeing to these terms and conditions.